Refund policy

Return & Refund Policy

Last Updated: June 2026

At Drift Cart , customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 5 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • The item must include all tags, accessories, manuals, and documentation.
  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made products
  • Clearance or final sale items
  • Opened hygiene or personal care products
  • Downloadable digital products

Return Process

To initiate a return, please contact us at:

Email: 1110.murtaza@gmail.com

Include:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return

Once your return request is approved, we will provide instructions for returning the item.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
  • Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the item and packaging

We will arrange a replacement or full refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing may take 5–10 business days, depending on your bank or card issuer.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company.
  3. Contact your bank.

If you have completed these steps and still have not received your refund, contact us at:

1110.murtaza@gmail.com

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, contact:

1110.murtaza@gmail.com

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has been processed or shipped, it cannot be cancelled.